HM

Privacy Policy

Effective date: January 1, 2026 | Last updated: January 1, 2026

1. Introduction

HarborMetric Operations Inc. ("HarborMetric," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process information about individuals in connection with our websites, applications, and services (collectively, the "Services").

This Privacy Policy applies to personal information we process about customers, website visitors, prospective customers, partners, vendors, and other individuals. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect information in various ways, including information you provide directly and information we collect automatically.

2.1 Information You Provide

  • Account Registration: When you create an account or sign up for our Services, we collect your name, email address, company name, job title, phone number, and other contact information.
  • Contact Forms: When you complete contact forms, request a demo, or inquire about our Services, we collect the information you provide, including your name, email, company, and message content.
  • Operational Data: When you use our Services, you may provide or authorize transmission of operational data, including shipment information, warehouse data, carrier performance metrics, and other logistics-related information.
  • Payment Information: If you purchase a subscription, you provide billing information (name, address, payment card details processed by third-party payment processors).
  • Communications: We collect information when you contact us via email, phone, live chat, or support ticket systems.

2.2 Information Collected Automatically

  • Usage Data: We collect information about how you interact with our Services, including pages visited, features used, links clicked, session duration, and user flow.
  • Device Information: We collect information about devices used to access our Services, including device type, operating system, browser type, and unique identifiers.
  • IP Address and Location: We collect your IP address and approximate location data (city, region, country level) derived from IP address analysis.
  • Cookies and Tracking: We use cookies, web beacons, pixels, and similar tracking technologies to recognize users, maintain sessions, and understand usage patterns.

3. How We Use Your Information

We use collected information for the following purposes:

  • Providing, maintaining, and improving our Services
  • Processing payments and managing subscriptions
  • Sending transactional emails (account confirmations, password resets, billing notifications)
  • Responding to inquiries and customer support requests
  • Sending marketing and promotional communications (with your consent)
  • Analyzing usage trends, patterns, and service performance
  • Detecting, preventing, and addressing fraud, security, and technical issues
  • Complying with legal obligations and enforcing agreements
  • Creating aggregated, anonymized reports and benchmarks

4. Data Sharing and Disclosure

4.1 No Sale of Personal Information: We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their marketing purposes. We do not use your operational data for purposes other than providing our Services without explicit written consent.

4.2 Service Providers: We may share information with third-party service providers who assist us in operating our websites, conducting our business, and serving you, including cloud infrastructure providers, payment processors, email services, and analytics providers. These service providers are contractually bound to maintain confidentiality.

4.3 Legal Requirements: We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers: If HarborMetric is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be part of the assets transferred as part of that transaction.

4.5 Consent: We may share information with your consent or at your direction.

5. Data Security

We implement comprehensive technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
  • Secure authentication (multi-factor authentication available)
  • Regular security assessments and penetration testing
  • Comprehensive audit logging and monitoring
  • SOC 2 Type II certification and regular compliance audits
  • Secure data center infrastructure with redundancy and geographic distribution

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security. In the event of a security breach affecting personal information, we will notify affected individuals and relevant authorities as required by law.

6. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. The retention period varies depending on the context:

  • Account Data: Retained while your account is active; deleted within 30 days of account termination
  • Operational Data: Retained according to your subscription plan and export your data within 30 days of termination
  • Logs and Analytics: Typically retained for 12 months
  • Marketing Communications: Retained until you unsubscribe
  • Legal and Compliance: Retained as long as required by applicable law

7. User Rights and Choices

7.1 Access and Correction: You have the right to access, review, and update your personal information. You can manage account settings through your user dashboard or contact us to request assistance.

7.2 Data Export: You can export your data in standard formats (CSV, JSON, Parquet) at any time from your account settings.

7.3 Deletion: You may request deletion of your account and associated personal information. We will delete your data within 30 days, except where retention is required by law.

7.4 Marketing Opt-Out: You can unsubscribe from marketing emails using the unsubscribe link in any email or by managing preferences in your account settings.

7.5 Privacy Rights (GDPR, CCPA, etc.): If you are subject to GDPR, CCPA, or similar privacy regulations, you have additional rights including the right to restrict processing, object to processing, and data portability. Contact us to exercise these rights.

8. Cookies and Tracking

We use cookies and similar tracking technologies to recognize you, maintain sessions, remember preferences, and understand usage patterns. You can control cookies through your browser settings. Disabling cookies may affect some Services functionality. We do not respond to "Do Not Track" signals.

9. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services before providing personal information.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information and, if necessary, notify parents or guardians.

11. International Data Transfers

Your information may be processed and stored in the United States or other countries where we maintain operations. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different privacy laws. We implement Standard Contractual Clauses and other mechanisms to ensure adequate protection for such transfers.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@harbormetric.com
  • Phone: +447519397502
  • Mailing Address: C/O RUS CO 1192 Stratford Road, Hall Green, BIRMINGHAM - B28 8AB, United Kingdom (GB)

We will respond to privacy inquiries within 30 days. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.